All
FAQ
Announcements
Product documents
TradingView Subscription Codes – Terms and Conditions
Code Forfeiture: If any cancellation, change, or similar issue arises with a TradingView subscription after a code has been applied, no code refund or replacement will be given by OKX, and users cannot claim any acquired rights to reuse the code.2.17.Published on Jul 23, 2025Updated on Sep 9, 2025FAQ6Hong Kong and Taiwan Region Certified Maker Transaction Code of Conduct
Dear OKX user: To regulate the trading behavior of certified Makers on the OKX platform, establish a safer and more standardized trading environment, and enhance the overall quality and credibility of certified Makers on the platform, the updated trading guidelines for certified Makers on the OKX platform are as follows: Note: These guidelines take effect from the date of their issuance and will...Published on Sep 19, 2023Updated on May 28, 2026AnnouncementsHow do I update my email?
Enter the code accordingly.Published on Sep 6, 2023Updated on Oct 15, 2025FAQ3How do I migrate my email address or phone number to another account? (web)
For email address migration Go to Profile and select Security Find Email verification and select Change email if you would like to update your email Enter your email in the New email field Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email.Published on Aug 22, 2023Updated on May 15, 2026FAQ393Reminder Notice Regarding Recent User Reports of Suspected Phishing/Virus Emails
The OKX official website has an anti-phishing code feature. You can set up your anti-phishing code in 'Profile - Security Settings - Anti-Phishing Code.' Any email sent to you by OKX will include the anti-phishing code you set. If the email does not contain the anti-phishing code, it is a fake or scam email. Thank you for your continued support and understanding. OKX December 8, 2017Published on Mar 3, 2023Updated on May 28, 2026AnnouncementsHow do I change my phone number?
We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly. Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on Sep 7, 2023Updated on May 28, 2026FAQHow do I buy crypto with BLIK?
by doing the following: Open your bank's app to retrieve the BLIK code Select the code for BLIK from your bank's app Navigate back to OKX app Enter code to submit.Published on Aug 20, 2025Updated on May 14, 2026FAQ9Introduction of rules on OKX brokers
Brokerage Model Apply broker code to OKX, and place orders via broker code + the user's API Key Authorize users to jump to the OKX OAuth page, and place orders with broker code + the user's authorization code User 1. Create an account in OKX and automatically generate an API Key. 2. Register and bind their API Key with the broker. 3. After binding, when the user places an order in the broker, the broker will send it to OKX via broker code + the user's API Key. 1. Create an account in OKX 2.Published on Feb 20, 2023Updated on Feb 12, 2026Product documentationHow do I invite existing users to join the Affiliate Program?
Set up invitation code You can create a new invitation code or use an existing one to invite existing users.Note: Any invitation code can be used to invite existing users. To make it easier to track your invited users later, we recommend sticking to the same code each time.2. Get invitation link App: Go to your Affiliate portal > Reconnect users > Invite now > Copy invitation link Web: Follow the same steps — go to your Affiliate portal > Reconnect users > Invite now > Copy invitation link3.Published on Sep 27, 2023Updated on May 21, 2026FAQHow do I register an account on OKX?
A six-digit registration verification code will be sent to your email and you'll have 10 minutes to enter the verification code into the Enter your email code field. When you've done so, select Next to continue.Published on May 23, 2024Updated on Apr 27, 2026FAQ27,850Introduction to OKX's Sub-Broker
After becoming a broker at OKX, a broker code is generated and transaction made will require the broker code. Similarly, after becoming a sub-broker, the account will have their own sub-broker code. Users using the Broker will have a Broker Code when placing an order. Once Sub-broker settings are configured, the system generates a Sub-broker Code for the Sub-broker. Users who use the Sub-broker will have the Sub-broker Code when placing orders.Published on Jul 15, 2023Updated on Apr 21, 2025Product documentationHow can you protect yourself from a phishing attack?
OKX has launched anti-phishing code function. You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on Apr 17, 2026FAQ3,7544 Steps to Keep Accounts Safe
It will show a OR code. Step 3 Open Google Authenticator App, and select “Account Setting”- “Scan barcode”. Your phone will appear 6-digital code after scanning QR code. Step 4 Complete setup by entering the 6-digital code. Google Authenticator will now be linked to your OKX account. Other Safety Tips 1. Users should modify the login password regularly, and try to avoid using the password has been used. Users do not use the same password for different sites. 2.Published on Oct 3, 2017Updated on Nov 17, 2025AnnouncementsHow do I link an authenticator app?
Once your authenticator app is ready, select I've downloaded one to continue Use your authenticator app to scan the QR code, or manually enter the setup code in the authenticator app Note: As different applications may have different interfaces or settings, you may follow the instructions in your authenticator app Once you've added your OKX account to the authenticator app, select Continue Verify new authenticator app by obtaining the 6-digit verification code from your app and Confirm to completePublished on May 21, 2026Updated on May 28, 2026FAQ1How do I deposit EUR with a debit or credit card?
I received a verification code while trying to complete a transaction. Where do I get this code from? This code is generated by the issuing bank and is part of the 3-D secure authentication process, which helps to keep your card secure. You can enter the code you received from your bank to complete the transaction.6. My card transaction was declined, but I still see money deducted. When will I get my refund?Published on Feb 12, 2026Updated on Feb 13, 2026FAQ