FAQ

Individual verification

A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 16 Mar 20266,447
How do I verify an individual account?
Published on 25 Sept 2023Updated on 18 Mar 202630,757
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 23 Feb 202611,507
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 12 Feb 2026846
How long does it take to complete my identity verification?
Published on 5 Sept 2023Updated on 17 Nov 20256,879

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