P2P Beginner-friendly ads FAQ
To help new customers complete peer-to-peer (P2P) crypto purchases more smoothly, the platform highlights selected beginner-friendly merchants. These merchants are screened by the platform and provide guided support to help new customers complete transactions safely and efficiently.
What's a beginner-friendly merchants?
A beginner-friendly merchant is a high-quality merchant selected and verified by the platform. They specialize in assisting new customers with P2P crypto purchases. These merchants have strong transaction experience, respond quickly to questions, and provide step-by-step guidance throughout the trading process.
What benefits do new customers enjoy?
New customers can enjoy the following benefits:
Higher crypto purchase completion rate
Quick trading prioritizes matching with "beginner-friendly" merchant
Zero transaction fee trading
Beginner guidance
Reliable service with fast response times
Smooth real-time communication
How do I find beginner-friendly merchants?
You can find beginner-friendly merchants in two ways:
Look for the beginner-friendly section at the top of the P2P buy crypto homepage; or
Use the filter tool to show only beginner-friendly merchants
How can I become a beginner-friendly merchant?
You can contact your dedicated Merchant operations manager to apply. The platform will conduct a multi-dimensional review and provide a same-day response.
Do beginner-friendly merchants charge fees?
No. New customers trading with beginner-friendly merchants don't pay transaction fees.
Are all merchants beginner-friendly merchants?
No. Only high-quality merchants that have been strictly screened and verified by the platform can receive the beginner-friendly label.
What should I do if I encounter a problem during a transaction?
Beginner-friendly merchants provide real-time online support during the trade. You can contact the merchant directly at any time during the transaction. If the issue remains unresolved, you can also reach out to OKX Assistant.
How do merchants create beginner-friendly ads?
As long as you become a beginner-friendly merchant, all your sales ads automatically display the Beginner-Friendly tag. You don't need to select the tag manually when posting ads.