C2C trading FAQ
Q: What is C2C trading?
C2C trading is a customer-to-customer marketplace that allows user to buy and sell crypto, such as BTC, USDT, and other crypto, directly between user. OKX does not charge any trading fees for C2C trading. C2C trading marketplace will help facilitate the trade of crypto. To complete a transaction, please use your preferred payment method to transfer or receive funds directly. Before engaging in C2C trading, it is recommended that you carefully read the OKX C2C Trading Rules.
Q: Who can trade on the OKX C2C marketplace?
You need to sign up an OKX account, authenticate your email or phone number, and at least complete identity verification: personal information verification.
Go to the Identity Verification page to check your verification status.
Q: Can I transacting directly on OKX?
No. You are trading with verified merchants on the customer-to-customer marketplace. OKX carefully verifies the identity of all verified merchants. To protect your crypto, OKX will temporarily hold the crypto until the seller confirms receipt of payment.
Q: Does the OKX C2C trading charge a service fee?
OKX does not charge any fees for C2C trading.
When purchasing crypto from other users on the OKX C2C marketplace, you will make an offline payments using a payment methods that set by yourself.
Depending on the payment method you set, completing the payment may incur transaction fees. You can check whether your preferred payment method charges transaction fees.
Q: Is there a minimum transaction amount for C2C ?
The minimum transaction amount in C2C trading for buying and selling is CNY 10 (RMB), your transaction amount must be greater than or equal to CNY 10 (RMB) to proceed with C2C trading.
Q: How does the OKX C2C trading ensure safe transaction for buyers and seller?
The OKX C2C trading uses escrow technology to ensure a fair trade experience for all buyers and seller. After an C2C order is placed, OKX will hold the crypto in the seller's account until payment confirmation is received by the seller.
If the buyer has made the payment but the seller refuses to release the crypto, the buyer can submit a dispute to our customer support team for assistance.
Q: Is it safe to trade C2C on the OKX platform?
OKX is one of the world's leading crypto trading platforms, providing global users with spot and derivatives trading services for crypto such as Bitcoin, Ethereum, and Litecoin. We offer the zero fees on C2C trading, the fastest transactions, robust APIs, and more professional crypto trading options, dedicated to creating a secure, stable, and trustworthy trading environment for our users. At the same time, the platform strictly complies with the laws and regulations of its place of registration to ensure the security of user's crypto. If you encounter any issues during use, please feel free to contact us at any time.
Q: What is the difference between C2C trading and currency exchange?
C2C trading refers to customer-to-customer transactions between users on our platform, where crypto are exchanged for fiat currency. This type of transaction is permitted.
However, OKX strictly prohibits any form of currency exchange, including prohibiting withdrawals to others for currency exchange, prohibiting withdrawals to foreign exchange platforms, and not supporting users to deposit to our platform from foreign exchange platforms.
Q: What is an advertisement (ad)?
An advertisement (ad) is a post created by OKX users (merchants) in the C2C marketplace to buy or sell crypto at their own price.
Merchant ads with badges are ads posted by OKX authenticated merchants. The platform has thoroughly checked the identity of all authenticated merchants.
Q: Who can become a verified merchant?
OKX users who have completed identity verification (video verification), a completion rate of no less than 90%, at least 20 completed orders, and merchant security deposit of 10,000 USDT in their funding account that can apply to become a merchant and wait for merchant review. Check out the Merchant Program to learn more.
Q: Can I post Ads if I am not a verified merchant?
No, only merchants who have applied can post ads.
Go to the Identity Verification page to check your verification status.
Q: What is the difference between a floating price ad and a fixed price ad?
As a Merchant, you can set your own price rates. When creating an ad, you can choose between two price types: (1) fixed price or (2) floating price. The ad price will be the unit price your buyers and seller receive when they place an ad on your ad. The ad price will determine your ad's ranking in the C2C marketplace.
(1) Fixed Price Advertisement
When you select a fixed price ad, the unit price you enter will be the unit price of your order. Your order price will remain unchanged and will not be affected by marketplace fluctuations.
(2) Floating Price Advertisement
The floating price model allows you to add a margin to the market price you define. You can set your market price to follow the current market price, letting it fluctuate with the market, or define your own unit price. The margin is the additional percentage you want to apply to the market price.
Your order price will be market price * margin.
Therefore, your order price may fluctuate with the marketplace price.
Q: Why do I see different Ads and prices from other users?
The C2C trading section uses a 'personalized' system. This system will display the corresponding order details page for you based on your fill conditions and purchasing habits, such as payment settings, completion rate, and other criteria. Since different users have different fill conditions and purchasing habits, the ads you see in the trading section may not be exactly the same. Please refer to the page display for specific details.
Q: How do I export C2C trading records
Open the OKX website - select on the top left Buy Crypto > C2C Trading > My Orders > select the time range > Download Report.