How do I contact customer service if I experience account takeover or fraud?

Recently, OKX has received feedbacks about accounts takeover or scammed, including wallet hacked, account hacked, and reports of fraud. Please stay vigilant: do not transfer funds to strangers, do not click on suspicious links, do not authorize your wallet carelessly, and never share your seed phrase/private key with strangers. Be cautious to avoid hacked and scams.

If you encounter situations where your account or wallet has been hacked or scammed, you can go to Chat with us - enter the keyword “hacked”, and you will be directly connected to a dedicated customer service representative. They will verify your specific situation and handle the related issues for you.

The operation methods are as follows:

1. Open the App Homepage, select the Main menu icon in the upper left corner, and tap Get Help.

2. At the bottom of the support center page, select Chat with us - enter Hacked, and Send directly to contact our online customer service.

Important notes:

1. If you discover that your wallet has been hacked, it is recommended that you transfer the remaining assets to another secure address as soon as possible. And please contact online customer service immediately.

2. When reporting account takeover or fraud, be sure to provide a detailed description of the time the incident occurred, the amount involved, suspicious transactions, and other key information. If you have relevant screenshots, please provide them promptly so that customer service can fully understand the situation and take targeted actions.

3. The platform will take confidentiality measures for the information you provide, so please feel free to report if you encounter account takeover, fraud, or suspicious transactions.

4. The platform places great importance on the security of your assets. If you encounter such situations, please contact customer service directly by entering 'hacked' through the online customer service chat to quickly report the issue.

How can I view my private key?

On the Web3 wallet homepage, select the Main menu - Backups - Wallet - Seed phrase to view your seed phrase.

Note: Please make sure to properly and securely back up your wallet's seed phrase and address private key. Do not store them in a network environment. It is recommended that you write down the seed phrase and keep it in a safe place. Never disclose your seed phrase or private key to others. Do not click on unfamiliar links, scan unknown QR codes, authorize unknown third-party projects, or swap unfamiliar coins, to prevent loss of your assets.